Refund Policy

Refund Policy Overview

At PrepNovat, we are committed to providing high-quality online test preparation resources, including practice exams, study materials, question banks, and learning tools designed to help students prepare for certification, licensing, academic, and professional examinations.

Because all products and services offered through PrepNovat are delivered digitally and users receive immediate access to proprietary educational content upon purchase, all sales are final and non-refundable.

By purchasing any product, subscription, course, or service from PrepNovat, you acknowledge and agree to this Refund Policy.

No Refunds

PrepNovat does not offer refunds, returns, exchanges, or credits for any purchases made through our platform.

This policy applies to, but is not limited to:

  • Practice exam packages
  • Question banks
  • Study materials
  • Digital learning resources
  • Subscription plans
  • Memberships
  • Online courses
  • Exam preparation content
  • Promotional purchases
  • Discounted purchases
  • Bundle purchases

Once access has been granted to digital content, no refund requests will be approved.

Non-Refundable Circumstances

Refunds will not be provided for reasons including, but not limited to:

  • Change of mind after purchase
  • Failure to pass an examination
  • Failure to use purchased materials
  • Lack of time to study
  • User dissatisfaction with exam results
  • Accidental purchases
  • Duplicate purchases made by the same user
  • Technical issues caused by the user’s device, browser, internet connection, or software
  • Failure to read product descriptions before purchase
  • Subscription cancellation requests after billing has occurred

Users are encouraged to review all product information carefully before completing a purchase.

Subscription Cancellations

Users may cancel recurring subscriptions at any time before the next billing cycle.

Cancellation prevents future charges only and does not entitle the user to a refund for:

  • Current billing periods
  • Previous billing periods
  • Partially used subscription periods

Access will remain available until the end of the active subscription period unless otherwise specified.

Pass Guarantee

Certain PrepNovat products may include a Pass Guarantee.

Any Pass Guarantee is governed by its own separate terms and conditions and does not constitute a general refund policy.

Users must satisfy all eligibility requirements stated within the specific Pass Guarantee program.

PrepNovat reserves the right to verify eligibility before granting any benefit offered under a Pass Guarantee.

Chargebacks and Payment Disputes

If you believe a billing error has occurred, please contact PrepNovat before initiating a chargeback or payment dispute.

Submitting a chargeback for a valid purchase that is subject to this Refund Policy may result in:

  • Suspension of account access
  • Termination of services
  • Restriction from future purchases

PrepNovat reserves all rights to provide supporting documentation to payment processors regarding disputed transactions.

Exceptional Circumstances

PrepNovat may, at its sole discretion and where required by applicable law, review exceptional situations on a case-by-case basis.

Any exception made in one instance shall not create an obligation to provide refunds in future cases.

Acknowledgement

By purchasing any product or service from PrepNovat, you acknowledge that:

  • You have read and understood this Refund Policy.
  • You understand that PrepNovat provides digital educational content.
  • You agree that all sales are final.
  • You waive any right to request a refund except where such rights cannot legally be excluded under applicable law.

Contact Us

If you have questions regarding this Refund Policy, please contact:

PrepNovat
Website: PrepNovat
Email: support@prepnovat.com